hotcasino | Privacy Policy and How We Protect Your Data

1 Introduction

Hotcasino (hotcasino.im) takes your privacy seriously. This privacy policy explains in detail what information hotcasino collects, why it is collected, how it is used, and how it is kept secure. By creating an account or using our services, you agree to this privacy policy.

We believe transparency is the best policy — nothing about how we handle your data is hidden. If you have any questions, reach out to our support team directly.

This Privacy Policy applies to hotcasino's Terms & conditionsmust be read together with. Both documents combined form the complete agreement between you and hotcasino.

2 What information is collected

Hotcasino collects several types of information. Full details are provided below:

Data type	Example	Required?
Personal Information	Full name, date of birth, gender, national ID number	Yes (for KYC)
Contact Information	Email address, mobile number, current address	Yes
Financial Information	BKash/Nagad number, bank account details, transaction history	Yes (for payments)
Login credentials	Username, encrypted password, login time and location	Yes
Device & Technical Information	IP address, browser type, operating system, device ID	Automatic
Gaming Behavior	Betting history, favorite games, wins and losses record	Automatic
KYC Documents	NID/passport scan, proof of address document	For Withdrawals

3 How We Collect Your Data

Hotcasino collects your information in the following ways:

Information provided directly: Information you provide directly — through the registration form, KYC upload, support chat, or email.
Automatically collected: Information collected automatically while you use hotcasino, via cookies, log files, and tracking technologies.
From third parties: From payment providers (bKash, Nagad), identity verification services, and fraud prevention partners.
From public sources: For identity verification against national databases or government records.

hotcasino will never ask for or store your full card number, CVV, PIN, or OTP — and never will. If anyone requests this information, it is fraud.

4 How We Use Your Data

Hotcasino uses your information only for the following purposes:

To create and manage your account.
To complete age and identity verification (KYC).
To process deposits and withdrawals.
To deliver gaming services, bonuses, and promotions.
To prevent money laundering and fraud.
To meet legal and regulatory obligations.
To provide customer support and resolve issues.
To monitor responsible gaming.
To improve platform security and performance.
To send you relevant offers and updates, with your consent.

hotcasino does not sell your data to advertisers. Promotional communications are strictly limited to hotcasino's own services.

5 Data sharing & disclosure

Hotcasino may share your information with third parties only under limited circumstances and strict conditions:

Payment providers: Necessary information is shared with bKash, Nagad, Rocket, and banks to process your transactions.
Identity Verification Services: With trusted third-party verification services for the KYC process.
Technology partners: With trusted technology providers for cloud storage, cybersecurity, and platform operations.
For legal purposes: When required by court order, government authority request, or AML investigations.
For fraud prevention: With anti-fraud networks in line with industry standards.

Beyond the above, hotcasino does not share your data with any third parties. All partners are required to uphold privacy standards equivalent to those of hotcasino.

6 Cookies & tracking technologies

Hotcasino uses cookies and similar technologies to enhance your browsing experience. The types of cookies hotcasino uses include:

Essential cookies: Essential for maintaining login sessions and core platform functionality. Disabling these will prevent the service from working properly.
Performance cookies: Analytics data is collected to understand which parts of the site get the most traffic and where issues may arise.
Functional cookies: To remember your preferred language, theme, and other settings.
Security Cookies: To prevent unauthorized logins and CSRF attacks.

You can manage cookies through your browser settings. However, disabling essential cookies may limit certain features on hotcasino.

7 Data Retention & Deletion

Hotcasino retains your data for as long as necessary. The general policy is:

Active account data: retained for as long as your account remains active.
Even after account closure, transaction records are retained for a minimum of 5 years for AML compliance and legal purposes.
KYC documents: up to 5 years after account closure, as required by regulatory obligations.
Customer support records: retained for up to 3 years.

Once the retention period expires, hotcasino securely deletes or anonymizes your data. You may also request deletion through support at any time, though full removal may not always be possible where legal obligations apply.

8 Your Rights

As a hotcasino user, you have certain important rights over your own data:

Right to Access

You can request to know what information hotcasino holds about you.

Right to Rectification

You can request corrections to inaccurate or outdated information at any time.

Right to erasure

You may request the deletion of any data that falls outside our legal retention obligations.

Right to Restrict Processing

In certain cases, you can request that the processing of your data be restricted.

Data portability

You can request an export of your data in a readable format.

Right to Opt Out of Marketing

You can unsubscribe from promotional emails or SMS at any time through your account settings.

To exercise these rights support@hotcasino.imEmail us at. hotcasino typically responds within 30 days.

9 Security measures

Hotcasino protects your data using industry-leading security measures:

SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
Encrypted storage: Sensitive data is stored in encrypted form.
Two-Factor Authentication (2FA): To add an extra layer of security to your account.
Firewall & DDoS Protection: To defend against cyberattacks at the server level.
Regular Security Audits: Regular vulnerability testing conducted by third-party experts.
Access control: Staff only have access to the information they need to do their job.

That said, no platform can guarantee absolute security on the internet. In the event of a breach, hotcasino will promptly notify affected users in accordance with applicable regulations.

10 Minors' Data

Hotcasino strictly enforces an 18+ policy. We do not knowingly collect any information from individuals under the age of 18.

If a minor has created an account by mistake, it will be closed immediately upon verification and all collected data will be deleted. If a parent or guardian believes their child has registered on hotcasino, please contact support right away.

hotcasino does not serve anyone under the age of 18, and there are no exceptions to this policy. If there is any doubt about a user's age during verification, the account will be suspended immediately.

11 Policy updates

Hotcasino may update this Privacy Policy at any time. When changes are made:

You will receive advance notice at your registered email address if any significant changes are made.
The "Last Updated" date at the top of this page will always reflect the most recent version.
Continuing to use hotcasino after any changes have been made will be considered acceptance of the updated policy.

For maximum security, you should check this page periodically.

12 Contact & Complaints

If you have any questions, feedback, or complaints about this Privacy Policy, please get in touch with hotcasino:

Email: support@hotcasino.im
Live Chat: Active 24/7 at hotcasino.im
Response Time: Usually within 1–3 business days

hotcasino takes every complaint seriously and is committed to resolving it. If an issue remains unresolved, our escalation process will be initiated.

HotCasino Privacy Policy — Your Data Is Completely Safe With Us